PLEASE NOTE THESE IMPORTANT CHANGES TO OUR PRACTICE DUE TO COVID-19: 

We hope that you are staying safe during these difficult times. Your health is of great importance to us. The protocol for regulating and testing for Corona virus is changing by the minute and we are doing our best to update ourselves while caring for patients. 

Please note: We DO NOT do any COVID testing in our office. We also DO NOT offer any COVID vaccination at the office at this time. For more information regarding COVID and getting tested for COVID please go to the following website:
https://www.sccgov.org/sites/covid19/Pages/covid19-testing.aspx

On March 17, 2020 The Santa Clara Public Health Department ordered a "Shelter in Place" mandate until April 7, 2020 to help prevent further spread of  COVID- 19.  On April 29, 2020, the mandate was extended through May 31, 2020.  

 The GOOD NEWS is that WE ARE STILL ACCEPTING NEW PATIENTS ON BOTH THE FAMILY MEDICINE AND INTEGRATIVE SIDES OF OUR PRACTICE !!

•  All new appointments will be done online through our telehealth system.
• We are able to see new patients for the following appointment types:
  • Initial visits to establish care ( Please note that many insurance companies do not pay for these visits unless you have a new or chronic medical condition that we can code for; please note that it is your responsibility to understand your benefits before booking your appointment)  
  • Sick visits 
  • Visits for prescription refills (please note: we do not refill controlled substances for new patients)
  • Visits to go over blood work, test results, or to get a second opinion on a medical condition
  •  Visits to obtain a referral to a specialist ( HMO patients must be seen first in order to have our office put referrals through)​

Please note the following changes to our schedule for as long as the "Shelter-In- Place" mandate is in effect: 
 
OFFICE HOURS:  
8 AM to 5 PM Monday through Friday. 
We will be closed on February 15th, 2021 for President's Day Holiday.

     OFFICE PHONE NUMBER: (408) 335 7640
     OFFICE FAX NUMBER: (877) 904 1089
     AYURVEDA & YOGA LINE: (408) 402 1058

• Please note that we will be conducting all our appointments online. 
• Please note that we have limited staff availability and many of us are working remotely. 
• Please call office to check on staff availability before stopping by the office for drop-offs and pickups. ​​   
• Our staff will be in touch with patients to reschedule appointments and provide links to set up online consults with any of our providers.
• ​All Routine Wellness exams will be postponed until after May 31st to keep everyone safe. 

If you have an emergency please call 911, or go to the nearest emergency room.

Urgencies after 5PM on business days: 
Call 408-335-7640 and listen to the voice prompts as our menu options have changed.

Routine Voicemails & Emails
Please note that all routine calls, emails will be answered only during our business hours (8 AM to 1 PM) Monday through Friday.  

Please note that in general, urgent messages should never be sent via email as this is not a safe or private method of communication for health-related issues.  As a courtesy to those patients who do not want to establish a patient portal, with your permission, we would temporarily be able to attend to your needs over email but please note our email is only checked once or twice a week. Please call the office and leave a message for anything that requires our attention. Please DO NOT send multiple emails to our staff. 

Prescriptions and Refills
Urgent and routine prescription refills will still be processed as usual - please contact your pharmacy and they will fax our office.

Laboratory work & Imaging
If you have seen Dr. Ram in the last few weeks and you have gotten your blood work done, it will still be reviewed ,  but you will only receive a phone call from the doctor if there is anything CRITICAL in the result. Otherwise the results will be discussed with you either in an online follow-up or in a Wellness appointment when the " Shelter in Place" mandate has ended. 

If you have already had your Wellness appointment this year, and Dr. Ram has ordered your blood work and you have yet to complete it, please get it done when it is safe to do so after the mandate is over and then CALL THE OFFICE and leave a message with the front staff that you would like your blood work results.
Dr. Ram will have a chance to review and respond to routine blood work and imaging results during our business hours. 

Referrals and Paperwork
Routine SCCIPA & PMG referrals will be checked during our business hours. 
Any paperwork that you may have submitted to us in previous weeks has been completed. 
New paperwork faxed to us will be worked on during our business hours.

Ayurvedic Consultations , Yoga Therapy and Hypnosis Sessions 
The Ayurveda practitioners and the Yoga therapists will also be seeing patients online.  If you have an appointment scheduled, our staff will be touch to help you transition to online sessions. The Ayurvedic therapies will be on hold until the "Shelter in Place" has ended. To reach our Ayurveda & Yoga Line please call: (408) 402 1058.  
​
COVID - 19 UPDATE
On March17, 2020 The Santa Clara Public Health Department ordered a "Shelter in place" mandate to the help prevent the further spread of COVID- 19.

• PLEASE respect this "Stay at Home" order.  Avoid socializing with people as much as possible.  If you do meet people, keep a distance of at least 6 feet.  
• If you’re feeling under the weather, please avoid leaving your home as you are vulnerable and you may increase your likelihood of catching the virus.
• Your efforts to remain in isolation will benefit the entire population and stop the spread of this virus.

Do you currently have any of the following symptoms?

1. Cough
2. Shortness of breath
3. Fever above 100.4
4. Sore throat
5. Muscle ache
6. Heaviness in the chest

If you have any of the above symptoms then you’re symptomatic and you could qualify for testing.
Currently testing is being offered at:

• EL CAMINO HOSPITAL ER in Mountain View- (650) 940-7055
• EL CAMINO HOSPITAL ER in Los Gatos - (650) 866-4040
• In addition, ACTION URGENT CARE does provide drive through testing. Please call  (408) 758 5650. 

If you don’t have any of the above symptoms then you’re asymptomatic (without any symptoms and only exposure):

We advise you to continue to stay in isolation until further notice:

• Wash your hands frequently
• Eat home cooked meals as much as possible
• Minimize contact with people outside your home
• Listen to uplifting music
• Read motivational books
• Get plenty of good night's sleep
• DO PLENTY OF YOGA

 

---

---